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Lightning: Enabling Text/SMS Patient Reminders
Lightning: Enabling Text/SMS Patient Reminders

This article was created from a Google Doc.

Updated over 4 months ago

Text/SMS patient reminders are a great way to prevent "no shows" and are sent to your patient's mobile phone.

Text/SMS reminders are sent when the appointment is created (confirmation) and a day before the appointment (reminder).

Make sure the Company Phone is filled in.
Click the App Launcher icon

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Search "Configuration Center"

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Click Configuration Center

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Click the "Enable" button for "Enable SMS/Text Reminder"

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Make sure "Authorization successful"

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Update Existing Contacts
Existing contacts who want to receive text/sms reminders will need to be updated manually on their contact info with a mobile number and SMS Reminder checkbox checked.

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Patient Self-Scheduling
Patients will see a "Send Text Reminders" checkbox when scheduling from your website with the "Book Now" button and Booking Site pages.

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