SOAP Note layouts control which fields and sections your team sees when viewing or editing SOAP Notes in Salesforce. Many SOAP Note fields may already exist in your org and only need to be added to the page layout.
Steps to Customize a SOAP Note Layout
1. Open Setup
Click the gear icon in the top-right corner of Salesforce, then click Setup.
2. Open Object Manager
From Setup, click the Object Manager tab.
3. Search for SOAP Note
Use the Object Manager search box to find SOAP Note, then open the SOAP Note object.
4. Open Page Layouts
In the left sidebar for the SOAP Note object, click Page Layouts.
5. Edit the layout
Find the layout you want to update, then click the layout name or choose Edit from the row actions.
6. Review the current layout
Look through the existing sections and fields to decide what needs to be added, moved, renamed, or removed.
7. Add fields
Use the layout editor field palette to search for the field you need. Drag the field from the palette onto the layout.
If you do not see the field you need, confirm that the field has already been created on the SOAP Note object.
8. Add sections
To create a new grouping of fields, drag Section from the layout editor palette onto the layout. Give the section a clear name so providers can quickly understand what belongs there.
9. Move or remove fields and sections
Drag fields or sections to rearrange them. To remove an item from the layout, drag it back to the layout editor palette.
Removing a field from the layout does not delete the field or its data. It only hides the field from that page layout.
10. Preview the layout
Click Quick Save, then use Preview As to check how the layout appears for a user profile such as System Administrator.
11. Save your changes
When the layout looks correct, click Save.
Your updated SOAP Note layout will now be used by records assigned to that page layout.
Troubleshooting
If users do not see the updated layout, check the SOAP Note object's Page Layout Assignment settings. The user may be assigned to a different layout based on profile or record type.
